Legal Information

This page is the legal information and company disclosure notice for trutharo. It explains who operates this website, how the operator is registered in the United Kingdom, the basis on which the website and its content may be used, and the limits of the operator's responsibility towards visitors and customers. It is published in order to meet the disclosure duties that apply to UK companies and to businesses that supply services through a commercial website, and it forms part of the agreement between you and the operator.

Last updated: 2 November 2026

In this notice, "we", "us", "our" and "trutharo" mean the operator of this website. "You" means any person who visits, browses, downloads from or otherwise uses the website or the services described on it. Words that are capitalised but not defined here carry the meaning given to them in the Terms and Conditions.

1. Identity of the website operator

The website trutharo is owned and operated by SRVertex LTD, a private company incorporated in England and Wales and trading as SRV Hub. The company is the publisher of this website and the supplier of the media-feed and broadcast support services described on it. Whenever this notice refers to "the operator", it means SRVertex LTD.

The operator is responsible for the content published on this website, for its technical operation, and for the personal data processed through it. Where you request a quotation, place an order, book a crew or a feed, or submit an enquiry, the operator acts as the supplier of those services and as the data controller of the information you provide. The operator is not acting as agent, representative or partner of any broadcaster, rights holder, venue or platform referred to on this website, and no reference to a client, programme, event or technology provider should be read as a statement of agency or endorsement.

The operator's role is limited to the services it agrees to provide under a written contract or an accepted purchase order. It does not control, and is not responsible for, the editorial content of any broadcast, stream or publication produced by its customers, even where the operator supplies the technical means by which that content is delivered.

2. Legal form, registration details and tax identifiers

Because the operator is a company registered in the United Kingdom, several disclosures are required by law to appear on its websites, business letters, order forms and emails. The relevant identifiers are set out below. They are factual registration details, published so that visitors, customers and regulators can verify who they are dealing with.

2.1 Company and registration details

Registered company name: SRVertex LTD
Trading name: SRV Hub
Company Registration Number: 09618630
Place of registration: Registered in England and Wales
Legal form: private company limited by shares

These details are published in accordance with the Companies Act 2006 and the trading disclosure requirements administered by Companies House. Those requirements oblige a company to state its registered name, its registered number, the part of the United Kingdom in which it is registered and its registered office address on its websites, business letters, order forms and electronic communications. Failure to comply is a criminal offence that can result in a fine for both the company and the officer responsible.

2.2 Tax identifiers

VAT Registration Number: GB251413343

The operator is registered for Value Added Tax in the United Kingdom. Where VAT is chargeable on a supply, it is added at the prevailing rate and shown separately on the invoice. Unless expressly stated otherwise, prices quoted on this website or in correspondence are exclusive of VAT, and any estimate given before a scope of work is agreed is indicative only.

2.3 Data protection registration

ICO Registration Number: ZB134402

The operator is registered with the Information Commissioner's Office as a data controller and handles personal data in line with the UK GDPR and the Data Protection Act 2018. A full description of what is collected, the purposes and lawful bases for processing, retention periods, recipients and the way to exercise your rights is set out in the Privacy Policy.

2.4 Authorisations, licences and responsible representatives

The services offered through this website include professional video operation, live signal management, content distribution, camera work and the delivery of reliable, high-quality feeds for news programmes and television broadcasting. Supplying those services does not require a general licence to trade in the United Kingdom. Where a particular engagement needs a licence, permit, accreditation or right of access — for example, access to a venue, an allocation of radio spectrum, or broadcaster accreditation — the operator obtains it as part of that engagement and identifies it in the relevant contract, statement of work or booking confirmation.

The director of SRVertex LTD responsible for the content of this website and for compliance with the disclosure duties described here can be reached through the contact routes in section 3. The operator does not publish the personal details of individual directors on this website; where the law requires directors' names to be disclosed in correspondence or on order forms, they are given in those documents. The operator is not a member of a regulated profession and is not registered with a professional body whose rules would require additional disclosures on this page.

3. Registered office and contact details

The registered office of the operator, and the address at which formal correspondence and service of documents should be sent, is 75 Millmarsh Lane, Enfield EN3 7UY, United Kingdom. Visitors, customers and regulators should use this address for written notices, complaints and legal documents.

Day-to-day enquiries can be made using the following routes:

Email: operations@subset.live
Telephone: 0345 508 7460
Online form: the contact form on the Contact page of this website

Enquiries sent by email or through the contact form are normally acknowledged within one working day and answered within five working days. Requests that concern personal data, including requests to exercise your rights under data protection law, are handled through the same routes but may take up to one month to resolve, as the law allows. The operator asks that you do not send confidential or sensitive material to it by unencrypted email, and that you do not treat an email as a binding order until it has been confirmed in writing.

Under the Provision of Services Regulations 2009 and the Electronic Commerce (EC Directive) Regulations 2002, the operator provides its name, legal status, business address, contact details for rapid and direct communication, details of any trade or professional registration, its VAT number and its general terms and conditions. All of that information appears on this page or is available on request through the contact routes above.

4. Purpose, scope and intended audience of this website

This website is the commercial information and enquiry channel for trutharo. Its purpose is to describe the operator's services, to explain how those services can be commissioned, and to allow professional visitors to make contact. The website is an introduction to the operator's capabilities, not a substitute for a written contract.

The audience is professional and organisational: broadcasters, news organisations, production companies, sports and event rights holders, media agencies, technical partners and other businesses that need video operation, live signal management, content distribution, camera work or dependable feeds for news and television output. The website is not directed at children, and the operator does not knowingly collect personal data from children through it. Services are supplied in a business-to-business context; where a service is supplied to a consumer, the statutory rights described in section 11 apply in addition to anything stated here.

The website is published in English and is directed primarily at organisations operating in the United Kingdom. Services may be delivered in other territories where the operator is able to do so lawfully, but nothing on this website is an offer capable of acceptance, a promise of availability, or an assurance that a service is suitable for a particular territory or purpose. A contract comes into existence only when a written agreement has been signed or a purchase order has been accepted in writing.

5. Access to the website and acceptable use

Access to this website is permitted on a temporary basis, and the operator reserves the right to withdraw, suspend or change all or any part of it without notice. You are responsible for making the arrangements needed to access the website and for ensuring that anyone who accesses it through your connection is aware of, and complies with, this notice.

5.1 Permitted use

You may view, download and print pages from this website for your own internal business evaluation and for the purpose of deciding whether to engage the operator's services. You may quote short extracts from the website in internal documents or correspondence, provided the source is acknowledged and the quotation is fair and accurate.

5.2 Prohibited conduct

using the website in any way that breaches applicable law, regulation or a contractual duty owed to a third party;
introducing viruses, trojans, worms, logic bombs or any other harmful material, or attempting to gain unauthorised access to the website, its servers or any connected system;
carrying out denial-of-service or distributed denial-of-service attacks, or any other activity that interferes with the availability or integrity of the website;
scraping, harvesting or systematically extracting content, data or contact information from the website for commercial purposes, or using automated tools to do so without written permission;
using the website to send unsolicited advertising or promotional material, or to transmit material that is defamatory, obscene, discriminatory, misleading or otherwise unlawful;
reproducing, duplicating, copying, selling, reselling or otherwise exploiting any part of the website in breach of section 6 of this notice.

5.3 Accounts, credentials and security

Where the operator gives you a password, account, access link or other credential, it must be treated as confidential and must not be shared outside your organisation without permission. You must tell the operator promptly if you believe a credential has been disclosed or misused. The operator may disable any credential at any time where it reasonably believes that this notice or a contract has been breached.

5.4 Monitoring and enforcement

The operator may monitor use of the website for security, operational and diagnostic purposes, in accordance with the Privacy Policy. Where a breach of this notice is suspected, the operator may take any action it considers appropriate, including suspending access, reporting the matter to law enforcement, and disclosing information where required by law or where it is necessary to protect its rights.

6. Intellectual property, trademarks and permitted use of content

6.1 Ownership

All intellectual property rights in this website and its content — including text, layout, graphics, photographs, video, audio, software, data compilations and the underlying code — belong to the operator or are used under licence from their owners. Nothing in this notice transfers any of those rights to you.

6.2 Permitted use and restrictions

You may use the website only as described in section 5.1. You must not copy, modify, publish, transmit, distribute, participate in the transfer or sale of, create derivative works from, or exploit any part of the website or its content for commercial purposes without the operator's prior written consent. You must not remove or obscure any copyright, trademark or other proprietary notice appearing on the website or on material downloaded from it.

6.3 Trademarks and brand names

The names SRV Hub and SRVertex LTD, together with the logos, page headers and service names used on this website, are trademarks or trade names of the operator or its licensors. Other product, company and broadcaster names mentioned on the website are the trademarks of their respective owners and are used for identification only. No licence to use any trademark is granted by implication or otherwise.

6.4 Feedback, submissions and infringement reports

If you send the operator ideas, suggestions, technical information or other feedback about the website or its services, you agree that the operator may use that material without restriction and without payment to you, provided it does not disclose your confidential information. If you believe that material published on this website infringes your intellectual property rights, please write to the operator at 75 Millmarsh Lane, Enfield EN3 7UY, United Kingdom or operations@subset.live with enough detail to identify the material, the right relied on and the basis of the claim. The operator will investigate and, where a claim is well founded, remove or amend the material promptly.

7. Accuracy, availability and proportionate limits of liability

7.1 Accuracy of information

The operator takes reasonable care to ensure that the information on this website is accurate and up to date, but it is provided for general information only. Technical specifications, service descriptions, indicative timings and availability can change, and information on the website is not a substitute for the detailed terms agreed in a contract or statement of work. The operator does not warrant that the website or its content will be free from errors or omissions.

7.2 Availability and maintenance

The operator aims to keep the website available, but does not guarantee uninterrupted access. Access may be suspended, withdrawn or restricted for maintenance, upgrades, security reasons, or causes outside the operator's control, including failures of internet infrastructure or third-party services.

7.3 Limits of liability

To the fullest extent permitted by law, the operator excludes all conditions, warranties, representations and other terms that might otherwise be implied by statute, common law or the law of equity in relation to the website. The operator is not liable for loss of profit, loss of business, loss of opportunity, loss of goodwill, business interruption, or any indirect or consequential loss arising out of or in connection with the use of, or inability to use, this website or any material on it.

7.4 What the operator does not exclude

Nothing in this notice excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for breach of the terms implied by section 49 of the Consumer Rights Act 2015 (where that Act applies), or for any other liability that cannot lawfully be excluded or limited. If you are a consumer, your statutory rights are unaffected by this notice, and you may have additional remedies under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

8. External links and third-party content

This website may contain links to third-party websites and may embed or reference third-party content, tools or services, such as video players, mapping tools, analytics services or social media features. Those links and features are provided for convenience only. The operator does not control third-party websites or services, does not review their content, and does not endorse them or accept responsibility for them.

When you follow a link away from this website, you leave the operator's environment and the terms of use and privacy policies of the destination site apply. Any dealings you have with a third party found through this website are between you and that third party, and the operator is not a party to them. The operator is not responsible for any loss or damage arising from your use of a third-party website, service or product.

9. Data protection, cookies and electronic communications

9.1 UK GDPR and the Data Protection Act 2018

The operator processes personal data in accordance with the UK GDPR and the Data Protection Act 2018. When you visit the website, submit a form, send an email or telephone the operator, the operator collects the information needed to respond, to provide services and to run its business. The operator tells you who it is and how to contact it, what it does with your information, the lawful basis for each processing activity, who it shares information with, how long it is kept, and how you can exercise your rights. Those details are set out in full in the Privacy Policy.

9.2 Cookies and PECR

The website uses cookies and similar technologies. Strictly necessary cookies are used to make the website work and to remember your cookie choices; other cookies, such as those used for analytics or embedded media, are set only with your consent. This is required by the Privacy and Electronic Communications Regulations 2003 (PECR), which also govern the sending of electronic marketing. A cookie banner is displayed on the website so that you can accept, reject or manage non-essential cookies, and you can change or withdraw your choices at any time through the cookie settings or your browser controls. Full details, including a list of the cookies used and their purposes and durations, appear in the Cookie Policy.

9.3 Your rights

Subject to the conditions in the legislation, you have the right to be informed, to access your personal data, to have inaccurate data corrected, to have data erased, to restrict or object to processing, to data portability, and to withdraw consent where consent is the basis for processing. You also have the right to complain to the Information Commissioner's Office. Requests and questions about data protection can be sent to operations@subset.live.

10. Terms of use, orders, payment and refunds

Use of this website and the supply of the operator's services are governed by the Terms and Conditions, which should be read together with this notice. The Terms and Conditions cover the formation of contracts, the scope of services, customer responsibilities, crew and equipment provision, scheduling and cancellation, liability, and termination.

Where services or products are ordered through the website or by email, the Payment and Refund Policy applies. It explains the accepted methods of payment, when invoices become payable, how deposits and cancellation charges are calculated, and the circumstances in which a refund or credit note may be issued. Nothing in those documents affects your statutory rights where you are a consumer. Copies of the Privacy Policy, the Cookie Policy, the Terms and Conditions and the Payment and Refund Policy are available on this website, and paper copies can be requested using the contact details in section 3.

11. Applicable law, jurisdiction and consumer dispute rights

11.1 Governing law

This notice, its subject matter and its formation are governed by the laws of England and Wales. Subject to the paragraph below, the courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with this notice or the use of the website. If you are a consumer resident in Scotland or Northern Ireland, you may bring proceedings in the courts of the part of the United Kingdom in which you live, and nothing in this notice removes that right.

11.2 Dispute resolution

The operator's aim is to resolve concerns quickly and without formal proceedings. If you are unhappy with a service, please raise it first through the contact routes in section 3, setting out what has happened and what remedy you are seeking. The operator will investigate and respond in writing. Where a dispute cannot be resolved directly and the parties are businesses, the dispute may be referred to mediation by agreement, or determined by the courts under section 11.1. Consumers may also seek advice from Citizens Advice or a recognised consumer body, and, where the operator is obliged to do so, it will tell you about any certified alternative dispute resolution provider that is competent to deal with the matter. Use of alternative dispute resolution is voluntary and does not prevent either party from going to court.

12. Contact, changes to this notice and last updated date

If you have questions about this notice, or about the operator's identity, registration details or legal status, please contact trutharo by email at operations@subset.live, by telephone on 0345 508 7460, or in writing at 75 Millmarsh Lane, Enfield EN3 7UY, United Kingdom. Requests relating to intellectual property should be marked for the attention of the legal contact, and requests relating to personal data should be marked for the attention of the data protection contact.

The operator may amend this notice from time to time to reflect changes in the law, in the services offered, or in the way the website operates. The version published on this page is the version in force. Where a change is material, the operator will make that clear on the website and, where appropriate, notify customers directly. You should check this page periodically to review the current version.

This notice was last updated on 2 November 2026.