Payment and Refund Policy

Last updated: 2 November 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of courses and related services offered through trutharo. The courses focus on professional video operation, live signal management, content distribution, camera work, and creating reliable high-quality feeds for news programs and television broadcasting. It covers digital course access, live training sessions, and any bundled resources purchased via the website. The policy governs transactions made by consumers and businesses located in the United Kingdom.

Prices, Currencies, Taxes, and Any Additional Charges

All prices are displayed in British Pounds Sterling. Value Added Tax at the prevailing UK rate is included where applicable. Additional charges may apply for optional extras such as extended access periods or personalised support sessions. These are clearly shown at checkout before payment is authorised. No hidden fees are added after purchase.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards, bank transfers, and approved digital wallets. Payment is authorised at the time of order placement. All transactions are processed through secure third-party gateways that comply with UK data protection standards. Card details are never stored on our systems.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A contract is formed when we send a confirmation email after successful payment. This email contains order details, access instructions, and a summary of the purchased course. Until this confirmation is received, no binding agreement exists.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts Regulations, you have 14 days from the date of confirmation to cancel if the course has not yet started. Digital content that has been accessed or downloaded may not be eligible for cancellation. Services that have begun with your consent lose cancellation rights once performance starts.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available for unused courses within the 14-day cooling-off period. Exclusions include courses already accessed, customised training materials, or promotional bundles. Non-refundable items also cover any live sessions attended or resources downloaded.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, contact us via the form on our Contacts page or email operations@subset.live. Provide your order number, full name, and reason for the request. We will acknowledge receipt within two working days and guide you through any further steps needed.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Requests are reviewed within five working days. You will receive written notification of approval or rejection, including reasons if refused. Approved refunds proceed to processing; rejected requests may be appealed by supplying additional evidence.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Refunds are issued to the original payment method. Processing takes up to 10 working days after approval. Bank transfers or card refunds typically appear within 3 to 5 additional working days depending on your provider.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Digital course access begins immediately upon confirmation. Subscriptions auto-renew unless cancelled at least 7 days before the next billing cycle. Promotional offers are non-refundable once redeemed and subject to their own terms stated at purchase.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments must be resolved within 7 days or the order will be cancelled. Duplicate charges are investigated and refunded automatically where confirmed. Chargebacks are treated as disputes and may result in account suspension. Suspected fraud leads to immediate order hold and reporting to relevant authorities.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy does not affect your statutory rights under the Consumer Rights Act 2015 or UK GDPR. You retain the right to remedies for faulty digital content or services not provided with reasonable care and skill. Nothing in this policy limits liability for personal injury or fraud.

Contact Route, Policy Changes, and Last-Updated Date

For questions about this policy, use the contact form on our Contacts page or reach operations@subset.live and 0345 508 7460. We may update this policy to reflect legal changes. The current version date appears at the top of the page. Continued use of the site after updates constitutes acceptance of the revised terms.